https://helpforum.sky.com/t5/Broadband/Broadband-500/m-p/5113262#M524369 <P>Swapped to 500. Only some devices connect and then the apps don't work on some but do on others. &nbsp;</P> Sat, 11 Oct 2025 13:09:37 GMT Puddie73 2025-10-11T13:09:37Z https://helpforum.sky.com/t5/Broadband/Broadband-500/m-p/5113262#M524369 <P>Swapped to 500. Only some devices connect and then the apps don't work on some but do on others. &nbsp;</P> Sat, 11 Oct 2025 13:09:37 GMT https://helpforum.sky.com/t5/Broadband/Broadband-500/m-p/5113262#M524369 Puddie73 2025-10-11T13:09:37Z https://helpforum.sky.com/t5/Broadband/Broadband-500/m-p/5113301#M524377 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500615">@Puddie73</a>&nbsp;When you upgraded to the FF500 sky package, did you per chance also upgrade and do the sky Max hub at the same time?</P><P>&nbsp;</P><P>Also go to your account and see what the Broadband Shield product is currently set at!</P> Sat, 11 Oct 2025 14:10:36 GMT https://helpforum.sky.com/t5/Broadband/Broadband-500/m-p/5113301#M524377 JimM1 2025-10-11T14:10:36Z