topic Re: Broadband not working in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5113028#M524308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502152">@Kaia</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 11 Oct 2025 08:22:37 GMT caesarome 2025-10-11T08:22:37Z Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5113027#M524307 <P>My broadband has just stopped working. The box is showing red lights</P> Sat, 11 Oct 2025 08:21:24 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5113027#M524307 Kaia 2025-10-11T08:21:24Z Re: Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5113028#M524308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502152">@Kaia</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 11 Oct 2025 08:22:37 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5113028#M524308 caesarome 2025-10-11T08:22:37Z