topic Re: No internet in Broadband

No internet

IanGrimmer — Fri, 10 Oct 2025 23:13:18 GMT

My internet is down

Re: No internet

AndyK8 — Fri, 10 Oct 2025 23:28:45 GMT

Mine too, so frustrating.

Re: No internet

Imperfect — Fri, 10 Oct 2025 23:30:09 GMT

Mine too - went down about the same time last night as well.

Re: No internet

caesarome — Sat, 11 Oct 2025 04:47:19 GMT

@IanGrimmer @Imperfect @AndyK8

It could be overnight maintenance taking place and the fact it has two nights running suggests this is what is happening.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions

Re: No internet

damian24 — Sat, 11 Oct 2025 06:53:51 GMT

I think it's definitely not maintenance. The first internet cutoff was at 7:30 p.m., when traffic is at its peak. The fact that it's a Friday evening is very sad, as that's when most people use the internet. Then, another cutoff occurred around 11:30 p.m.

Re: No internet

Chrisee — Sat, 11 Oct 2025 07:06:37 GMT

@damian24 in which case you issue is likely to be a fault. Symptoms of maintenace work is the outage starts very late at night normally after miidnight and stops before 7am. Issues at other times are likely to be caused by a fault.