topic Re: WiFi down again!!! in Broadband

WiFi down again!!!

Luci3 — Fri, 10 Oct 2025 22:50:10 GMT

Another night wifi down!

Re: WiFi down again!!!

Imperfect — Fri, 10 Oct 2025 23:41:22 GMT

Same - was done same time last night too

Re: WiFi down again!!!

adam+b — Fri, 10 Oct 2025 23:44:08 GMT

Same for me. Two nights in a row now. Tried resetting it but nothing works

Re: WiFi down again!!!

caesarome — Sat, 11 Oct 2025 04:45:04 GMT

It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions

Re: WiFi down again!!!

Luci3 — Sat, 11 Oct 2025 07:39:27 GMT

Hey.

Thanks for this but I've tried all of that , everytime I run a test it says there is no outage / no issues but it just won't connect.

I've rebooted it over and over again but it just doesn't work.

this is clearly a Sky issue as so many people have had the same thing this week!

thanks for your help though, hopefully it comes back soon!