https://helpforum.sky.com/t5/Broadband/Upgrade-having-a-negative-impact/m-p/5112431#M524133 We recently upgraded to gigafast so we could get faster upload/download speeds, however we're starting to have some connectivity issues we didn't have previously. Seems unusual to upgrade but receive a more detrimental service - and it makes it difficult to work from home when the Wi-Fi intermittently drops off. Fri, 10 Oct 2025 13:09:02 GMT TerryC82 2025-10-10T13:09:02Z https://helpforum.sky.com/t5/Broadband/Upgrade-having-a-negative-impact/m-p/5112431#M524133 We recently upgraded to gigafast so we could get faster upload/download speeds, however we're starting to have some connectivity issues we didn't have previously. Seems unusual to upgrade but receive a more detrimental service - and it makes it difficult to work from home when the Wi-Fi intermittently drops off. Fri, 10 Oct 2025 13:09:02 GMT https://helpforum.sky.com/t5/Broadband/Upgrade-having-a-negative-impact/m-p/5112431#M524133 TerryC82 2025-10-10T13:09:02Z https://helpforum.sky.com/t5/Broadband/Upgrade-having-a-negative-impact/m-p/5112441#M524139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3350526">@TerryC82</a>&nbsp;Try the diagnostic checker, if nothing is found then call sky and have them check at there end!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P> Fri, 10 Oct 2025 13:22:53 GMT https://helpforum.sky.com/t5/Broadband/Upgrade-having-a-negative-impact/m-p/5112441#M524139 JimM1 2025-10-10T13:22:53Z