topic Re: Sky max pod won’t connect in Broadband

Sky max pod won’t connect

Fc47 — Fri, 10 Oct 2025 09:29:09 GMT

Slow speed issue was fixed yesterday but now my sky max pod will not connect my hub so no longer have WiFi in all rooms

JimM1 — Fri, 10 Oct 2025 09:44:06 GMT

@Fc47 What was required to do your original fix?

Fc47 — Fri, 10 Oct 2025 11:06:33 GMT

Openreach came and fixed external fault. Have had to reconnect some devices to the hub but it's like no longer finds the pod

JimM1 — Fri, 10 Oct 2025 11:22:05 GMT

@Fc47 Did you per chance do a reset on the sky Hub?

Fc47 — Fri, 10 Oct 2025 11:31:45 GMT

Possibly the open reach engineer did yes

JimM1 — Fri, 10 Oct 2025 11:33:33 GMT

@Fc47 Call sky then and have someone walk you through the steps!

Fc47 — Fri, 10 Oct 2025 13:31:23 GMT

Thank you, managed to reconnect the pod through the my sky app and adding the device with its serial number

Se25 — Fri, 28 Nov 2025 23:18:33 GMT

How did you do this?

Chrisee — Sat, 29 Nov 2025 08:00:43 GMT

@Se25 there are several different reasons why a pod may not connect as explained here https://www.sky.com/help/articles/sky-wifi-booster-max-pod.

If you are still stuck talk to Sky who can see your hub and system remotely and can usually talk you through how to sort it.