topic Broadband gone down DA12 in Broadband

Broadband gone down DA12

Steve.+B — Fri, 10 Oct 2025 08:38:16 GMT

Have no Internet to property. No problems showing on app

Re: Broadband gone down DA12

JimM1 — Fri, 10 Oct 2025 09:28:42 GMT

@Steve.+B Forget about the app, what is the hub showing you!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband gone down DA12

caesarome — Fri, 10 Oct 2025 09:28:46 GMT

@Steve.+B

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.