Broadband not connecting

Betry — Fri, 10 Oct 2025 06:57:06 GMT

The internet light on y sky box isnt lighting up and our internet is down ive tried turning it off and on even changed the wore from the box to the main connection and it weny on for a few mins them off again

Re: Broadband not connecting

Daniel0210 — Fri, 10 Oct 2025 07:05:01 GMT

@Betry
Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Broadband not connecting in Broadband

Broadband not connecting

Re: Broadband not connecting