topic Internet restricted in Broadband

Internet restricted

James19966666 — Fri, 10 Oct 2025 00:07:28 GMT

Internet has gone down 2 nights in a row, now it won't turn back on and sky account tells me I need to make a payment ... I've already paid in full and on time and made another payment.

i need this fixing as I work from home and work nights but can't talk to a human 8 years been with sky but this is going to make me switch if it doesn't get resolved

Re: Internet restricted

GD1 — Fri, 10 Oct 2025 02:40:21 GMT

@James19966666 Threats to leave or expectations to get your issue resolved by posting here won't happen as this is a customer led community

Whilst working from home is allowed on a domestic service it does not give the service any greater priority or 100% uptime.

If it's that important you need to be looking at a backup service for such outages.

Re: Internet restricted

Daniel0210 — Fri, 10 Oct 2025 05:21:40 GMT

@James19966666

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Using Skys domestic broadband for work purposes is allowed but maintenance still needs to be carried out. If you change providers the system will still need maintaining.