topic Re: No internet connection in Broadband

No internet connection

Wonkyrider — Sat, 04 Oct 2025 14:42:03 GMT

I have no Internet connection and the Internet led on the hub is orange. The Sky app says my hub is connected! and everything's ok

Re: No internet connection

JimM1 — Sat, 04 Oct 2025 15:00:37 GMT

@Wonkyrider Trust the lights, not the app!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet connection

Wonkyrider — Fri, 10 Oct 2025 00:20:26 GMT

Hi Jim,

I certainly didn't trust the app as I had no internet connection.

I eventually managed to find a phone number and speak to someone, unfortunately english was not their first language and I found it really difficult to understand them. After going through the usual unplug it, plug it back in, disconnect the cables, re-connect the cables, press the reset button (all of which I had already done but you have to follow their crib sheet through) they eventually decided it needed an Openreach engineer to look at it.

The following day it sprung back into life in the middle of the afternoon (Sunday, I wasn't expecting anything to happen until Monday) so all is well again now. I have to say that the Sky service is very reliable usually and this is the first outage in about 6 or 7 years so can't complain really 😊

Re: No internet connection

JimM1 — Fri, 10 Oct 2025 08:31:05 GMT

@Wonkyrider It's the way currently and lot's going on ALL over the country with Internet, lines fibre/copper so just going to be a fair amount of potential issues. I was the same virtually 100% good on copper and Fibre has not hicupped once ((1 year in)) yet touch lot's of wood!