https://helpforum.sky.com/t5/Broadband/Wifi-problems/m-p/5111965#M524007 <P>Have totally lost Prime...intermittent wifi connections.</P> Thu, 09 Oct 2025 20:05:52 GMT Joeandjane 2025-10-09T20:05:52Z https://helpforum.sky.com/t5/Broadband/Wifi-problems/m-p/5111965#M524007 <P>Have totally lost Prime...intermittent wifi connections.</P> Thu, 09 Oct 2025 20:05:52 GMT https://helpforum.sky.com/t5/Broadband/Wifi-problems/m-p/5111965#M524007 Joeandjane 2025-10-09T20:05:52Z https://helpforum.sky.com/t5/Broadband/Wifi-problems/m-p/5112014#M524017 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500992">@Joeandjane</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 21:24:10 GMT https://helpforum.sky.com/t5/Broadband/Wifi-problems/m-p/5112014#M524017 caesarome 2025-10-09T21:24:10Z