Broadband issues

Dave864 — Thu, 09 Oct 2025 19:47:50 GMT

Broadband stopped working on Friday night, probably storm related. Since then, our connection has been largely non-existent. It has worked for 30-60 minute bursts each evening, but will then cut out. We didn't have any problems at all for the past 18 months or so, but this has now been consistent for 6 days. The orange 'voice' button keeps coming on. The online checker says that there are no issues in our area, but this can't be right.

Re: Broadband issues

Daniel0210 — Thu, 09 Oct 2025 20:04:11 GMT

@Dave864
Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Broadband issues in Broadband

Broadband issues

Re: Broadband issues