topic Re: Worst broadband experience ever in Broadband

Worst broadband experience ever

Bodazafa1 — Thu, 09 Oct 2025 19:01:29 GMT

Sky contacted myself over 17 months ago asking if I wanted sky fibre broadband I said yes and 6 orders have come and gone 6 contracts have been and gone

I have spent many hours on phone many emails

everybody escalated to managerial level never get response or compensation

please are sky above the law

Re: Worst broadband experience ever

JimM1 — Thu, 09 Oct 2025 19:10:49 GMT

@Bodazafa1 What are sky telling you regarding the Full Fibre upgrade, it is NOT them who do it!

Re: Worst broadband experience ever

TimmyBGood — Thu, 09 Oct 2025 19:47:52 GMT

@Bodazafa1 wrote:

are sky above the law

Clearly not: providing broadband is a regulated industry on top of applicable consumer law. Hower, a proposal to supply a service is not actually the same thing as doing so.

Re: Worst broadband experience ever

Bodazafa1 — Thu, 09 Oct 2025 19:47:14 GMT

They offered me it and then 6 failed no upgrade

no engineer turned up on 6 different dates now

say they are trying to resolve it ?

Re: Worst broadband experience ever

JimM1 — Thu, 09 Oct 2025 20:06:55 GMT

@Bodazafa1 Then you either believe them or you do not kind off simple, just not as it would seem turning out to be one off those straight forward job's especially after 17 months wait!

Re: Worst broadband experience ever

Bodazafa1 — Thu, 09 Oct 2025 20:12:56 GMT

Just wanted to ask is there anything else I can do just seem to going round in circles

Re: Worst broadband experience ever

JimM1 — Thu, 09 Oct 2025 20:49:14 GMT

@Bodazafa1 You should check yourself what is available to you as a FF product or a partial Fibre product as you do not say, if you are going to be OR or CF supplied few links, sky to start with then the other two. Links are below! Cannot even work out if you are currently a sky customer or not, trying to upgrade from what to what as you do not say! The Forum is NOT sky, but customer help's customer as best we can!

https://www.sky.com/broadband/full-fibre-broadband

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