topic Re: WiFi Keeps loading connection in Broadband

WiFi Keeps loading connection

Nilesh11 — Thu, 18 Sep 2025 15:24:03 GMT

Internet is really slow intermittently throughout the day. Zoom calls freeze and internet connection is unstable displays.

Re: WiFi Keeps loading connection

caesarome — Thu, 18 Sep 2025 15:31:16 GMT

@Nilesh11

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi Keeps loading connection

Nilesh11 — Thu, 09 Oct 2025 19:32:37 GMT

I find it is impossible to find out how to contact sky to help with this. My problem is:

Often my internet over wifi becomes unstable when I WFH and am on zoom calls. There is no one other than me using the wifi at this time and the problem occurs intermittently , so the tests on the sky pages do not capture these drops.