https://helpforum.sky.com/t5/Broadband/Router-keeps-crashing/m-p/5111896#M523986 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500059">@JamesCox</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 18:41:41 GMT caesarome 2025-10-09T18:41:41Z https://helpforum.sky.com/t5/Broadband/Router-keeps-crashing/m-p/5111838#M523966 My router keeps crashing. I look on the sky app and it says my internet is fine but I've got amber lights on the router. I've tried turning it off for 10 mins but it does nothing. The router still keeps crashing and turning off the internet. Thu, 09 Oct 2025 17:34:04 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-crashing/m-p/5111838#M523966 JamesCox 2025-10-09T17:34:04Z https://helpforum.sky.com/t5/Broadband/Router-keeps-crashing/m-p/5111896#M523986 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500059">@JamesCox</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 18:41:41 GMT https://helpforum.sky.com/t5/Broadband/Router-keeps-crashing/m-p/5111896#M523986 caesarome 2025-10-09T18:41:41Z