topic Re: Wifi dropping in Broadband

Wifi dropping

Gill108 — Thu, 09 Oct 2025 14:24:45 GMT

My wifi is constantly dropping in and out - I upgraded to 300 and it's made bo difference. I'm in a small 3 bed bungalow and even if I stand next to the router I have issues with wifi calling, streaming, teams calls etc. I work from home and haven't been able to have a single teams meeting in almost a year that doesn't drop in and out constantly and I keep being told that there is no fault - it's driving us all crazy

Re: Wifi dropping

caesarome — Thu, 09 Oct 2025 15:22:24 GMT

@Gill108

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi dropping

JimM1 — Thu, 09 Oct 2025 18:20:50 GMT

@Gill108 What sky hub are you using?