topic Unhelpful support in Broadband

Unhelpful support

PatH4 — Thu, 09 Oct 2025 16:54:20 GMT

I am going round in circles with sky support. The line from the pole to my house fell on Sunday (after Storm Amy).

I arranged an engineer visit for Monday. The cable was cut at the house but the engineer didn't chap the door - I thought they would come back. Ha!

On Tuesday I chatted to Nic who advised it would be fixed that day. On Wednesday I spoke to Drago who said you couldn't book another engineer visit as the system only allows one booking and he would ask back office to delete the first visit. The order tracking changed last night to say it was complete but each time after you test the system it says an engineer is already booked.

Called today and spoke to Voozy? who said he would contact openreach and ask them to message me. Is there anyway to confirm this has happened or escalate to a team here?

Regards

Pat

Re: Unhelpful support

Daniel0210 — Thu, 09 Oct 2025 17:07:56 GMT

@PatH4
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky pass the job to Openreach who are ultimately responsible for the repair but after the storm they'll be extremely busy.

Re: Unhelpful support

PatH4 — Thu, 09 Oct 2025 17:09:26 GMT

Thanks, I would just like Sky to actually do something.

Re: Unhelpful support

GD1 — Thu, 09 Oct 2025 17:16:29 GMT

@PatH4 Nothing can or will happen on the back of a community post as Sky won't know who you are from your community login.