https://helpforum.sky.com/t5/Broadband/No-internet-access/m-p/5111483#M523851 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500212">@Alana14</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 11:16:45 GMT caesarome 2025-10-09T11:16:45Z https://helpforum.sky.com/t5/Broadband/No-internet-access/m-p/5111372#M523830 <P>I suffer multiple times a day with internet access dropping for up to 5 mins at a time. Today it's been down for much longer. I've followed the prompts on screen and have rebooted the router, and disconnected then reconnected the cables. Since following the advise to disconnect the cables the voice light on hub is now orange and internet light flashes every now and again but is otherwise off.&nbsp;</P> Thu, 09 Oct 2025 09:34:47 GMT https://helpforum.sky.com/t5/Broadband/No-internet-access/m-p/5111372#M523830 Alana14 2025-10-09T09:34:47Z https://helpforum.sky.com/t5/Broadband/No-internet-access/m-p/5111483#M523851 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500212">@Alana14</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 11:16:45 GMT https://helpforum.sky.com/t5/Broadband/No-internet-access/m-p/5111483#M523851 caesarome 2025-10-09T11:16:45Z