topic Re: WiFi connection in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5111482#M523850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500306">@Anniem_83</a>&nbsp;</P> <P>Incase you are not aware you are talking to other customers on here.</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 11:15:59 GMT caesarome 2025-10-09T11:15:59Z WiFi connection https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5111442#M523845 <P>Hi, for the past few weeks we have had intermittent WiFi connection.&nbsp;<BR /><SPAN>the power connection never drops as it is always lit but internet light goes out and it takes a few attempts are resetting to get it working again.&nbsp;<BR /></SPAN></P><P><SPAN>please can you advise</SPAN></P> Thu, 09 Oct 2025 10:39:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5111442#M523845 Anniem_83 2025-10-09T10:39:19Z Re: WiFi connection https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5111482#M523850 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500306">@Anniem_83</a>&nbsp;</P> <P>Incase you are not aware you are talking to other customers on here.</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 09 Oct 2025 11:15:59 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5111482#M523850 caesarome 2025-10-09T11:15:59Z