topic Re: No internet in Broadband

No internet

Tt241 — Thu, 09 Oct 2025 06:48:54 GMT

Red los light on ONT box, chat bot is not helping how else can I contact sky

Re: No internet

Bonnie11 — Thu, 09 Oct 2025 07:45:54 GMT

I have had no Internet for 2 days either. chat bot just sends me to broadband checker,which says its good at 107 maps. checking on other speed checkers it's actually 1.25 mbps. I'm not getting anything without having mobile data turned on

Re: No internet

Tt241 — Thu, 09 Oct 2025 07:49:18 GMT

Day 2 for me also, I just need to talk to a human!

Re: No internet

Waveman — Thu, 09 Oct 2025 08:52:36 GMT

A red LOS light means Loss of Signal, but it could be also faulty equipment, depending on how fast it is flashing & what the PON light is doing.

PON - Off LOS - Off - The ONT is disabled

PON - Slow Flash - LOS - Slow Flash - Faulty ONT

PON - Off - LOS - Slow Flash - Fibre disconnected or damaged, check connection

PON Fast Flash - LOS Fast Flash - ONT is unrecognized (not registered)

PON On - LOS Slow - ONT update has failed

PON Off - LOS Fast Flash - ONT being updated, whould only last a few mins.

Either way would be need to arrange an engineer visit:

https://www.sky.com/help/articles/contacting-sky

Re: No internet

Tt241 — Thu, 09 Oct 2025 10:06:01 GMT

I have PON off, and LOS solid red no flashing.

I guess sky will need to book me an engineer, not ideal waiting when I WFH.