topic Re: WiFi completely down in Broadband

WiFi completely down

Bwilson16 — Wed, 08 Oct 2025 22:41:09 GMT

The whole WiFi has gone down. Stating a problem with the router. Online looks like a lot of people experiencing the same issue.

Re: WiFi completely down

Winw1 — Wed, 08 Oct 2025 22:47:15 GMT

Mines the same. Suddenly went down around 40 minutes ago in the middle of a film 😩 Oh well it seems to be a widespread problem so I'll just wait it out and read a book instead... 😁

Re: WiFi completely down

Jen1313 — Wed, 08 Oct 2025 22:57:30 GMT

Yep same here. But all the Sky service checkers insist there is no issue!!! Infuriating!!!

Re: WiFi completely down

Winw1 — Wed, 08 Oct 2025 23:04:20 GMT

Yes, my Sky app is saying that everything is up and running fine when it's clearly not 🫤

This happened with my internet last month as well.
If it becomes a regular occurrence then I'll look at changing providers.....!

Re: WiFi completely down

Daniel0210 — Thu, 09 Oct 2025 03:58:41 GMT

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

If the broadband is still down in the morning use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.