https://helpforum.sky.com/t5/Broadband/People-signing-into-my-broadband/m-p/5111219#M523783 I want to change my password for my router, I dont have my original password as I changed it, but now my neighbour has somehow got my password and is using my broadband and I want it to stop. Thu, 09 Oct 2025 00:43:01 GMT Kayleigh270686 2025-10-09T00:43:01Z https://helpforum.sky.com/t5/Broadband/People-signing-into-my-broadband/m-p/5111219#M523783 I want to change my password for my router, I dont have my original password as I changed it, but now my neighbour has somehow got my password and is using my broadband and I want it to stop. Thu, 09 Oct 2025 00:43:01 GMT https://helpforum.sky.com/t5/Broadband/People-signing-into-my-broadband/m-p/5111219#M523783 Kayleigh270686 2025-10-09T00:43:01Z https://helpforum.sky.com/t5/Broadband/People-signing-into-my-broadband/m-p/5111249#M523796 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4277213">@Kayleigh270686</a>&nbsp;Are you sure that the password is not the one on the label printed back/bottom off the sky hub or the little card supplied with it. If you do not remember it if you changed it then there is no choice but to apply a factory reset to the hub and it will change it all to the label details, after that you need to go set it all up again as you require. Link below about passwords.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/find-and-change-your-wireless-password" target="_blank">Find, change or reset your WiFi password | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P> Thu, 09 Oct 2025 05:52:35 GMT https://helpforum.sky.com/t5/Broadband/People-signing-into-my-broadband/m-p/5111249#M523796 JimM1 2025-10-09T05:52:35Z