topic Openreach down after storm Amy in Broadband

Openreach down after storm Amy

DrDB — Wed, 08 Oct 2025 18:17:32 GMT

We live in a Scottish island that has been cut off by Storm Amy since Friday.
we can't get Sky until Openreach fix the cable which could be weeks.
I want to register this with Sky but cannot get hold of anyone.
there has been no phone signal either so impossible.
VOIP is absolutely useless in an emergency. Only the few people still with an old copper wire phone or Starlink have had any contact.
any advice would be helpful. Thanks

Re: Openreach down after storm Amy

Daniel0210 — Wed, 08 Oct 2025 18:35:28 GMT

@DrDB wrote:

We live in a Scottish island that has been cut off by Storm Amy since Friday.

@DrDB

Do you live in the Shetland Islands as discussed here?
https://helpforum.sky.com/t5/Broadband/Broadband-Outage-in-Shetland-Islands-for-SKY-customers/td-p/5108082

Re: Openreach down after storm Amy

JimM1 — Wed, 08 Oct 2025 18:36:47 GMT

@DrDB Find a helpfull sky user neighbour and call them to complain! Otherwise use the online complaints form!

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

Re: Openreach down after storm Amy

DrDB — Wed, 08 Oct 2025 19:04:46 GMT

No but thanks I'll have a look

Re: Openreach down after storm Amy

DrDB — Wed, 08 Oct 2025 19:07:49 GMT

Thanks but every fibre user on the island comes via an Openreach cable which apparently broke 600 metres offshore! So no neighbours have a connection.

Thanks for that link though. That's what I was looking for but the online chatbot couldn't help and eventually pointed me to this community page.