No internet connection

LindaHarris — Wed, 08 Oct 2025 16:50:54 GMT

No internet again this afternoon. None for last two days

it came back this morning but very slow.

Re: No internet connection

Daniel0210 — Wed, 08 Oct 2025 16:53:39 GMT

@LindaHarris wrote:

No internet again this afternoon.

@LindaHarris
Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No internet connection

LindaHarris — Wed, 08 Oct 2025 17:02:16 GMT

I've done all that. Is there a chat function?

Re: No internet connection

JimM1 — Wed, 08 Oct 2025 17:35:48 GMT

@LindaHarris Yes there is, via the contact us option if it indeed shows up for you!

topic Re: No internet connection in Broadband

No internet connection

Re: No internet connection

Re: No internet connection

Re: No internet connection