No internet connection

KevinDuffy1 — Wed, 08 Oct 2025 12:40:45 GMT

My internet will not work orange light on where it says INTERNET on on the white box on the wall LAN light flashing green LOS light not on PON light green POWER light green

Re: No internet connection

caesarome — Wed, 08 Oct 2025 12:56:15 GMT

@KevinDuffy1

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic No internet connection in Broadband

No internet connection

Re: No internet connection