topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

Actually_Jam — Mon, 24 Feb 2025 13:54:40 GMT

We are having issues with our Sky Router with the WiFi continually dropping. The middle green light keeps going off meaning all devices lose their WiFi connection. We haven't got the greatest WiFi speeds at home with 13mbps (supposedly the best sky can offer us) but it's just infuriating as it can drop up to 7-8 times whilst watching a show on Disney+. Every time I do a broadband test via the app it of course says everything is fine but there must be something causing this repeating issue. I know we're out of contract but surely that shouldn't affect our WiFi... Any help would be greatly appreciated!

Re: WiFi keeps dropping

Addie15 — Tue, 25 Feb 2025 11:19:44 GMT

Hi there, @Actually_Jam. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps dropping

Flekker64 — Wed, 08 Oct 2025 12:14:05 GMT

I’m having the same problem at the moment. Having to reset the hub at least twice a day for the last week can I get some help here please as this is getting really annoying now