topic Re: Missing ONT in Broadband

Missing ONT

TonyFor — Thu, 24 Apr 2025 19:58:36 GMT

Hi, I have had my sky equipment delivered but when setting up I have discovered that the ONT is missing. The fibre cable is there but the ONT is not. How do I get one fitted please?

Re: Missing ONT

TimmyBGood — Thu, 24 Apr 2025 20:42:17 GMT

@TonyFor

You'll need to phone Sky, who will notify Openreach (or their equivalent in RoI) that a replacement is required.

Re: Missing ONT

TonyFor — Fri, 25 Apr 2025 05:48:44 GMT

Thank you.

Re: Missing ONT

Aleejai7 — Wed, 30 Apr 2025 23:59:11 GMT

Did it work have the exact same problem did they just send u a new one

Re: Missing ONT

JimM1 — Thu, 01 May 2025 00:06:04 GMT

@Aleejai7 Does not work that way, you call sky and they will organise OR to have one installed by them, no sending in the post to you.

Re: Missing ONT

AngrySteve — Wed, 08 Oct 2025 09:06:49 GMT

Where do you find the number to call as I cant find it anywhere and keep getting sent to an AI chat bot!

Re: Missing ONT

JimM1 — Wed, 08 Oct 2025 09:51:18 GMT

@AngrySteve You will find it here, post 4 click the link and then call us!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372