https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5109927#M523451 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3198210">@Sammyantha49</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 08 Oct 2025 09:23:46 GMT caesarome 2025-10-08T09:23:46Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5109823#M523419 <P>I'm connected to the local network but not the internet. This is a recurring problem&nbsp;</P> Wed, 08 Oct 2025 08:04:07 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5109823#M523419 Sammyantha49 2025-10-08T08:04:07Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5109927#M523451 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3198210">@Sammyantha49</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 08 Oct 2025 09:23:46 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5109927#M523451 caesarome 2025-10-08T09:23:46Z