topic Re: Missing microfilter in Broadband

Missing microfilter

Claire235654 — Wed, 08 Oct 2025 07:31:15 GMT

I have no microfilter in box and one is required.

Re: Missing microfilter

TimmyBGood — Wed, 08 Oct 2025 08:08:31 GMT

ISPs haven't bundled microfilters for several years now: they would be an even bigger source of plastic waste now the vast majority of homes already have several of them, a filtered master socket or FTTP.

Re: Missing microfilter

Claire235654 — Wed, 08 Oct 2025 08:30:23 GMT

I have just moved into property so there's nothing here!

Re: Missing microfilter

TimmyBGood — Wed, 08 Oct 2025 08:38:06 GMT

@Claire235654

Almost certainly quicker to order online or try a local retailer: charity shops used to have baskets of them. I don't know if Sky has a logistics pathway to provide one.

Re: Missing microfilter

JimM1 — Wed, 08 Oct 2025 08:46:04 GMT

@Claire235654 Here is the electronic version for getting started. Linked below! Just see what is best for your home connection and what sky have sold to you!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have