topic Re: Changing to new contract in Broadband

Changing to new contract

Sue275 — Tue, 07 Oct 2025 16:49:17 GMT

I have recently recieved a letter inviting me to renew my contract with the option of renewing to a 12 or 24 month plan.

When i click to "view my renewal options" th epage says loading but never does.

A different route sky.com/broadbandoptions prompts me to insert me reference number which then isn't accepted or allow me to click through.

I have been logging in every few days since 15th Sept to try and see if this has resolved adn it hasn't.

The virtual chat is useless

Re: Changing to new contract

JimM1 — Tue, 07 Oct 2025 16:59:38 GMT

@Sue275 Easier just call sky sales and have them do as you need!

Re: Changing to new contract

Sue275 — Tue, 07 Oct 2025 17:12:03 GMT

Thanks for the advice, do you have a number?

I'm trying **************** and have been on hold for 15 minutes

Re: Changing to new contract

Chrisee — Tue, 07 Oct 2025 17:13:55 GMT

@Sue275 tgecforum software doesnt allow numbers to be posted. If calling from your Sky Talk line dial 150for a free call but kinesxare very busy so 15 minutes is pretty typical.