https://helpforum.sky.com/t5/Broadband/Full-fibre-install/m-p/5109369#M523297 <P>Open reach attended my property and advised that they could not install the cable required. &nbsp;They have left the outside of my house in a mess with a broken box to cover existing cables which is now hanging off the wall. &nbsp;I called Sky today to ask what would happen to sort this and was advised they cannot help me as have no contact with open reach other than booking appointments</P> Tue, 07 Oct 2025 15:52:12 GMT Cn46 2025-10-07T15:52:12Z https://helpforum.sky.com/t5/Broadband/Full-fibre-install/m-p/5109369#M523297 <P>Open reach attended my property and advised that they could not install the cable required. &nbsp;They have left the outside of my house in a mess with a broken box to cover existing cables which is now hanging off the wall. &nbsp;I called Sky today to ask what would happen to sort this and was advised they cannot help me as have no contact with open reach other than booking appointments</P> Tue, 07 Oct 2025 15:52:12 GMT https://helpforum.sky.com/t5/Broadband/Full-fibre-install/m-p/5109369#M523297 Cn46 2025-10-07T15:52:12Z https://helpforum.sky.com/t5/Broadband/Full-fibre-install/m-p/5109478#M523316 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3971085">@Cn46</a>&nbsp;if yhe order is still open then Openreach should return and make a &nbsp;permanent connection. The agent was being a bit stupid as Sky can of course contact Openreach over installation issues if you feel strongly but honestly unless there is axsafety issue I would let the engineersxsort it when thry come back.</P> Tue, 07 Oct 2025 17:16:58 GMT https://helpforum.sky.com/t5/Broadband/Full-fibre-install/m-p/5109478#M523316 Chrisee 2025-10-07T17:16:58Z