topic Re: New hub in Broadband

New hub

Stuart0071 — Tue, 07 Oct 2025 09:30:59 GMT

I'm getting sky fibre on Tuesday next week I have had normal broadband with sky. Will I get a new hub box and when will it get delivered

Re: New hub

JimM1 — Tue, 07 Oct 2025 09:50:25 GMT

@Stuart0071 What sky hub do you have just now, see the pictures linked below if you are not sure! If you have the Sky Q Hub or Sky Hub then chance you will be, all others possibly not!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: New hub

Waveman — Tue, 07 Oct 2025 10:10:56 GMT

It sort of depends on what you have now.

If you have a WiFi Max hub then you wont get a new one as this is what is sent out for new connections. If you go to your Sky Account, look under my orders and it will list the things that willl be happening up to your activation date.

If you have ordered GigaFast service they will send you their new GigaFast hub anyway for new fiber connections.