https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5108977#M523173 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4085078">@Edd2</a>&nbsp;</P> <P>Thete is an email address you could use here as it could be a broadband shield issue:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly" target="_blank">https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly</A></P> Tue, 07 Oct 2025 09:19:49 GMT caesarome 2025-10-07T09:19:49Z https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5108912#M523158 <P>We've been operating a client branded website and the client IT team have had an issue with the site being pegged as a phishing site. They've gone to all of the sites that normally state this and added that it's not and made adjustments to their website URL. Some of my colleagues can now go onto the site without any issues, however when using Sky Wi-Fi it blocks the site and, handily, the miscategorisation link allows you to fill in the information and then breaks when you try to submit it...&nbsp; On mobile data the site is absolutely fine and there are no problems with accessing it, however I don't have the signal strength to run my work computer off my phone data. The AI chat couldn't deal with it and the Sky online chat it directed me to is also not working. Does anyone know of a way to get a URL miscategorised with Sky that works?</P> Tue, 07 Oct 2025 08:23:22 GMT https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5108912#M523158 Edd2 2025-10-07T08:23:22Z https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5108977#M523173 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4085078">@Edd2</a>&nbsp;</P> <P>Thete is an email address you could use here as it could be a broadband shield issue:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly" target="_blank">https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly</A></P> Tue, 07 Oct 2025 09:19:49 GMT https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5108977#M523173 caesarome 2025-10-07T09:19:49Z https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5109084#M523203 <P>Thank you, that seems to have done the trick and they're now working for me. Much appreciated.</P> Tue, 07 Oct 2025 11:27:15 GMT https://helpforum.sky.com/t5/Broadband/Miscategorisation-of-websites/m-p/5109084#M523203 Edd2 2025-10-07T11:27:15Z