topic Unable to view help request in Broadband

Unable to view help request

Mpjs2627 — Tue, 07 Oct 2025 08:05:48 GMT

Hello

I recently moved house and I am getting Sky broadband.

I have not recieved any confirmation emails but a couple of days ago I recieved a text saying I had an update to my help request and a number to view.

I can't view the help request as everytime it says there has been a technical error. I have tried different browsers, clearing cache and trying on my phone and laptop and each time has a "technical error". I also can't view messages on the account as it says they are restricted

Thanks for your help

Re: Unable to view help request

caesarome — Tue, 07 Oct 2025 09:23:52 GMT

@Mpjs2627

You will either have to call or use the social media links at the bottom of the page for help with this.

Re: Unable to view help request

Mpjs2627 — Thu, 09 Oct 2025 16:00:10 GMT

Thanks for responding

I have been able to see my messages by downloading the app if anyone has a similar issue