topic Internet down AGAIN in Broadband

Internet down AGAIN

Chimmy95 — Mon, 06 Oct 2025 23:37:05 GMT

Is anybody else's Internet down? This just seems to be happening ALL THE TIME

Re: Internet down AGAIN

Chante — Mon, 06 Oct 2025 23:37:48 GMT

Yep 🙈

Re: Internet down AGAIN

Chimmy95 — Mon, 06 Oct 2025 23:41:22 GMT

It's happening all the time, I'm basically paying for part time broadband

Re: Internet down AGAIN

Chante — Mon, 06 Oct 2025 23:51:44 GMT

Oh really, where are you?
To be fair I can't remember the last time we had issues. It's just frustrating when it says on here there are no problems detected when we test it.

Re: Internet down AGAIN

KH1313 — Mon, 06 Oct 2025 23:54:59 GMT

Yep. Seems to happen in the early hours all the time lately but checker always says everything is fine 🤬

Re: Internet down AGAIN

Chimmy95 — Tue, 07 Oct 2025 03:38:31 GMT

In Liverpool, it happen's at least once a week, but when i run wifi & broadband checks it says no problem detected. But it is, it goes off for about 4 hour's it's getting ridiculous now.

Re: Internet down AGAIN

Daniel0210 — Tue, 07 Oct 2025 04:49:58 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If it's not, use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.