topic Re: Connection issues in Broadband

Connection issues

Anna_1602 — Mon, 06 Oct 2025 06:37:15 GMT

I live in a tiny bungalow and can't stay connected to the hub unless I'm next to ut

Re: Connection issues

Chrisee — Mon, 06 Oct 2025 06:51:48 GMT

@Anna_1602 your home might becsmall but if it has solid brick walls internally it can be very difficult to network using WiFi.. You maybe able improve things by making sure the hub is on a surface out in the open so it is above obstructions like radiators.

Sky can supply extenders if you buy their WiFi Max package https://www.sky.com/help/articles/sky-wifi-max but in buildings with solid walls that system is not thst effective. There is third psrt equipment you can buy powerline adapters are one solution that can work as tgst uses mains wiring to carry thecdata.

Re: Connection issues

Anna_1602 — Mon, 06 Oct 2025 10:22:41 GMT

My router is in the front window behind the tv

Re: Connection issues

JimM1 — Mon, 06 Oct 2025 12:15:00 GMT

@Anna_1602 Not the most ideal place to have the sky Hub situated!

Getting the best out of your broadband | Sky Help | Sky.com | Sky Help | Sky.com

Re: Connection issues

Anna_1602 — Mon, 06 Oct 2025 17:13:19 GMT

That's where the engineer put it when it was installed. Why is it not ideal?

Re: Connection issues

Waveman — Mon, 06 Oct 2025 17:38:29 GMT

There is a lot of metal in TV's and noisy electronics. WiFi is not great at dealing with electronic noise and going through metal.

Try moving it and see if it improves then figure out how to relocate it.

Re: Connection issues

Anna_1602 — Mon, 06 Oct 2025 19:20:27 GMT

Thank you so much.. I appreciate your help.