topic Slow WiFi in Broadband

Slow WiFi

Jenn22 — Mon, 06 Oct 2025 16:23:46 GMT

Hello,

Since getting the WiFi the speed has been horrible on all my devices. It does not feel like I have gotten a 500mb speed as sometimes the WiFi signal on my phone, TV and laptop is very bad.

Re: Slow WiFi

JimM1 — Mon, 06 Oct 2025 16:41:01 GMT

@Jenn22 What sky hub are you using, black or white!

Re: Slow WiFi

Jenn22 — Mon, 06 Oct 2025 16:56:32 GMT

Hi it's the white hub

Re: Slow WiFi

JimM1 — Mon, 06 Oct 2025 17:07:24 GMT

@Jenn22 Have a look at the wpa setting with your app, link below will guide you! Its the wifi security settings...

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Advanced settings

If you're looking to manage more advanced settings like...

Disable WiFi
DMZ
Port forwarding
WiFi security levels