https://helpforum.sky.com/t5/Broadband/Poor-connection/m-p/5108215#M522863 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4496584">@Matt6645</a>&nbsp;What do you see?</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Mon, 06 Oct 2025 15:40:10 GMT JimM1 2025-10-06T15:40:10Z https://helpforum.sky.com/t5/Broadband/Poor-connection/m-p/5108110#M522834 <P>Service connected but no internet. It seems like your w3 breakout &nbsp;is down as I'm getting a network connection but cannot get to the internet. This is same for all devices. Network test shows ok but it most certainly is not.</P> Mon, 06 Oct 2025 14:12:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-connection/m-p/5108110#M522834 Matt6645 2025-10-06T14:12:10Z https://helpforum.sky.com/t5/Broadband/Poor-connection/m-p/5108215#M522863 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4496584">@Matt6645</a>&nbsp;What do you see?</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Mon, 06 Oct 2025 15:40:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-connection/m-p/5108215#M522863 JimM1 2025-10-06T15:40:10Z