topic Re: Complaints in Broadband

Complaints

Llanbudda — Mon, 06 Oct 2025 12:57:40 GMT

I have tried ringing on the 6th October over being billed again after my contract ran out. And was told I wouldn't be in a contract if I went over to the faster speed. 20 minutes waiting to talk to someone from broadband to be cut off. I want a call back from someone from complaints. And also packaging sent so I can return the router back to sky.

Re: Complaints

Daniel0210 — Mon, 06 Oct 2025 13:02:54 GMT

@Llanbudda
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

This is how to make a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

No one can / will call you as your Sky account isn't linked to your Community log-in name.

Re: Complaints

JimM1 — Mon, 06 Oct 2025 13:04:31 GMT

@Llanbudda Did you cancel the contract as they do not run out ever even after your 24 month period!