topic Re: Landline charge? in Broadband

Landline charge?

JohnSpriggs80 — Mon, 30 Sep 2024 16:48:42 GMT

I got Sky broadband on a package 18 months ago and the contract ended I went from paying £28 pm to £46 pm and it says it's charging me for a landline aswell as broadband. I never asked for a landline as I don't and have never had a house phone and I didn't know I was paying for it!
Do you need a landline for sky broadband? I've seen post saying you get it included in your broad band price but I'd just like to clear this up.

Also I couldn't get through to an agent only method is phone call and unable to do that at the moment and the AI assistant is rubbish

Re: Landline charge?

cookiemonsteruk — Mon, 30 Sep 2024 17:03:40 GMT

@JohnSpriggs80

What broadband package are you on .

A seperate line charge is a thing of the past unless you are on a legacy product.

If you have a pay as you talk tariff and don't make calls there is no charge whatsoever

Re: Landline charge?

Charlotte190 — Mon, 06 Oct 2025 10:22:18 GMT

NO HELP AT ALL. LAST TIME I SPOKE WITH SOMEONE CALLED MARK. ( REAL PERSON!!)

I WOULD PREFER TO TALK WITH REAL PERSON.

Re: Landline charge?

JimM1 — Mon, 06 Oct 2025 12:17:35 GMT

@Charlotte190 Then that's a call to sky you have to make, 150 from a connected landline phone, or a sky mobile will get you were you need to be!