https://helpforum.sky.com/t5/Broadband/Constant-issues-with-connection/m-p/5107320#M522699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4495540">@A-A</a>&nbsp;iunless you are still in the 31 day cooling off period Sky will only release you from contract if you have given them a reasonable chance to rectify the problem.&nbsp;</P> <P>&nbsp;</P> <P>It isnt clear if your issue is with the connection tomthe hub (check the lights on the hub&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) or with poor WiFi signal in your home. The latter is very common as the wifi signal level deoends in the layout of your home and how it is built. To get decent wifi coverage in many homes requires more than a single wifi router.</P> Mon, 06 Oct 2025 06:56:35 GMT Chrisee 2025-10-06T06:56:35Z https://helpforum.sky.com/t5/Broadband/Constant-issues-with-connection/m-p/5107190#M522663 <P>Another evening when it's gone from a slow connection and granular buffering when streaming to no connection between Sky Hub and Sky Q box.</P><P>Rubbish.</P><P>supposed to be a gigabit service - our previous copper service with BT was at least reliable, and faster half of the time!!</P><P>Always a delight when the app tells you there's no problem yet there's no connection</P><P>across the Sky components.</P><P>Time to challenge the contract as this poor performance isn't the service we are paying for.</P> Sun, 05 Oct 2025 19:15:40 GMT https://helpforum.sky.com/t5/Broadband/Constant-issues-with-connection/m-p/5107190#M522663 A-A 2025-10-05T19:15:40Z https://helpforum.sky.com/t5/Broadband/Constant-issues-with-connection/m-p/5107320#M522699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4495540">@A-A</a>&nbsp;iunless you are still in the 31 day cooling off period Sky will only release you from contract if you have given them a reasonable chance to rectify the problem.&nbsp;</P> <P>&nbsp;</P> <P>It isnt clear if your issue is with the connection tomthe hub (check the lights on the hub&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) or with poor WiFi signal in your home. The latter is very common as the wifi signal level deoends in the layout of your home and how it is built. To get decent wifi coverage in many homes requires more than a single wifi router.</P> Mon, 06 Oct 2025 06:56:35 GMT https://helpforum.sky.com/t5/Broadband/Constant-issues-with-connection/m-p/5107320#M522699 Chrisee 2025-10-06T06:56:35Z