topic Re: Broadband issues in Broadband

Broadband issues

Nick249 — Fri, 03 Oct 2025 15:04:53 GMT

We are having to move the router from the upstairs bedroom to the socket in the hall.

i don't think the socket in the hall is connected properly. How can i get this fixed?

thanks, Nick

TimmyBGood — Fri, 03 Oct 2025 15:10:47 GMT

Typically you'd need to book (and pay for) a 'master socket relocation' through Sky. Free fault resolution doesn't extend past the first socket.

Nick249 — Fri, 03 Oct 2025 16:08:42 GMT

How can I book a 'master socket relocation'?

Nick249 — Sun, 05 Oct 2025 10:35:40 GMT

How do I book a master socket relocation?

TimmyBGood — Sun, 05 Oct 2025 10:57:57 GMT

By phoning Sky.