topic Re: No wifi connection in Broadband

No wifi connection

Ja11111 — Sun, 18 May 2025 15:16:30 GMT

Hi got no wigi switched box on and off restarted and reset WiFi light in the middle orange

Re: No wifi connection

caesarome — Sun, 18 May 2025 15:32:56 GMT

@Ja11111

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No wifi connection

Stephen225 — Sat, 04 Oct 2025 23:12:08 GMT

WiFi keeps dropping out on box every 5 mins can't watch TV or WiFi all night as soon as I start watching anything it goes off this problem started yesterday when a bt engineer was working at my neighbour number 30 I have had problem ever since

Re: No wifi connection

Stephen225 — Sat, 04 Oct 2025 23:15:52 GMT

I have tried everything and still nothing

Re: No wifi connection

Sandrahp — Tue, 05 May 2026 19:28:05 GMT

No problems in my area but my new router won't connect