topic Re: No internet ever!!!! in Broadband

No internet ever!!!!

Katie13 — Sat, 04 Oct 2025 11:31:32 GMT

We are paying a lot for wifi and we go no internet constantly states there is a problem- it's the weekend my kids want to watch Disney and we can even open the app. Just sick of this have had this issue for nearly 3 years I want backtaded payment for the service we pay for and don't get!

terrible

Re: No internet ever!!!!

peter-marlow+1966 — Sat, 04 Oct 2025 11:43:50 GMT

You are not talking to sky on here we are all fellow customers on here like yourself you need to call sky about this, what is your broadband speed to the hub,

Re: No internet ever!!!!

Daniel0210 — Sat, 04 Oct 2025 11:58:27 GMT

@Katie13 wrote:
I want backtaded payment for the service we pay for and don't get!

@Katie13

It doesn't work like that.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: No internet ever!!!!

JimM1 — Sat, 04 Oct 2025 12:19:13 GMT

@Katie13 Why 3 years and so long to wait and now compain about it!