Internet isn’t working

Jade101988 — Sat, 04 Oct 2025 09:35:32 GMT

Internet isn't working yet all test done on the app says no problem is found.
Internet light not on the box and the 'voice' light is orange

Re: Internet isn’t working

Daniel0210 — Sat, 04 Oct 2025 09:39:06 GMT

@Jade101988

If you are having broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

No internet

Jade101988 — Sun, 23 Nov 2025 11:38:52 GMT

No interest again all day

Re: No internet

Daniel0210 — Sun, 23 Nov 2025 11:40:53 GMT

@Jade101988

The same advice applies.

topic Re: Internet isn’t working in Broadband

Internet isn’t working

Re: Internet isn’t working

No internet

Re: No internet