topic Re: No broadband in Broadband

No broadband

Olivier4 — Fri, 03 Oct 2025 20:47:11 GMT

Hi, I had the fibre optic installed this morning and it was working fine but now I completely lost internet. No Netflix app on tv, no PS5, my ring security system disconnected and I had to close my WiFi to access the sky app so I could send that message.

Re: No broadband

JimM1 — Fri, 03 Oct 2025 21:03:50 GMT

@Olivier4 What are you seeing lights wise on both the sky hub and your new ONT That OR fitted today. Some adjustments may be happening to your network connection. New Install with sky from an Upgrade off old copper?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

It's all the same rules from sky, up until midnight off the activation day they can mess about and connections can just drop!

Re: No broadband

Olivier4 — Fri, 03 Oct 2025 21:06:27 GMT

My bad, it was all done yesterday not today. All brand new with all the digging from my house to the corner of the street. All lights are on, just no internet. All that started I believe when sky remotely switched from old to new today.

Re: No broadband

JimM1 — Fri, 03 Oct 2025 21:12:09 GMT

@Olivier4 Got you, ONT not sure which you have but basic is Power and Pon solid Green light, Lan flashes as the hub sends data back and forth.

Sky hub old black one SR203 4 off solid green lights across the board, normally good sign, but can sometimes be connected but zero data is flowing, that happens switch the hub off for a couple hours and see when it reconnects what happens. All about the lights below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start