topic Re: Wife issue in Broadband

Wife issue

Adam19882 — Fri, 03 Oct 2025 19:38:05 GMT

There is an issue with my WiFi I only have 2 lights on my city fiber box

Re: Wife issue

JimM1 — Fri, 03 Oct 2025 19:44:18 GMT

@Adam19882 Wi-fi or Broadband?

Re: Wife issue

Irenehatesusernam — Fri, 03 Oct 2025 19:53:37 GMT

I’m jumping in here with WiFi issue have green red green red lights

have turned off on checked cables

any ideas

Re: Wife issue

JimM1 — Fri, 03 Oct 2025 20:12:29 GMT

@Irenehatesusernam Yes, indicates No Internet and No voice connection to the sky Hub.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker