topic Re: Wifi in Broadband

Wifi

VoodooSue — Tue, 29 Jul 2025 11:16:16 GMT

Wi-Fi connection keeps dropping out & im supposed to be updated to fast broadband but it's not fast at all

Re: Wifi

JimM1 — Tue, 29 Jul 2025 11:22:13 GMT

@VoodooSue Is it just the wi-fi and is it to only the one device, the speed or how fast it is depends on a few factors like how good the device is!

Re: Wifi

VoodooSue — Wed, 30 Jul 2025 19:43:43 GMT

I have WiFi on 4 devices but it slow on my Nokia mobile

Re: Wifi

JimM1 — Wed, 30 Jul 2025 20:08:51 GMT

@VoodooSue What hub do you have, see the link below and say!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Wifi

VoodooSue — Fri, 03 Oct 2025 19:16:15 GMT

Hi the device is a Nokia C32 and I've just come back from Gran Canaria where the connection was super fast at all times & didn't drop out at certain times.

Although I have to say my old iPhone works perfectly well on my WiFi at home

Re: Wifi

JimM1 — Fri, 03 Oct 2025 19:24:08 GMT

@VoodooSue Still do you wish to answer the question?

Re: Wifi

VoodooSue — Sat, 04 Oct 2025 09:01:44 GMT

Sky Q Hub

Re: Wifi

JimM1 — Sat, 04 Oct 2025 11:03:23 GMT

@VoodooSue Then you Nokia may just be dropping down onto the slower 2.4Ghz frequency and going that way when wi-fi connected! The hub is being obsoleted Dec 2025 just to make you aware of that fact! Link below!

www.sky.com/skyhuboptions

Re: Wifi

VoodooSue — Sat, 04 Oct 2025 22:13:06 GMT

Thank you 👍