topic Re: Missing Hub in Broadband

Missing Hub

DanP22 — Fri, 03 Oct 2025 14:37:28 GMT

Hi All,

Had my service from open reach turned on on the 23rd September, but as of today, after several long waits on the phone trying to chase, I still haven't received a hub.. How is it that I'm meant to use a service I can't access ( unless I have third party gear - which fortunately I do :)). However, poor show, and I was paying for WiFi max too.. Anyway just venting, and maybe it will get customer service moving a bit..

Dan

Re: Missing Hub

Chrisee — Fri, 03 Oct 2025 14:41:27 GMT

@DanP22 dont blame you for venting but you are right it is something only Sky's customer services can sort.

Re: Missing Hub

JimM1 — Fri, 03 Oct 2025 14:48:50 GMT

@DanP22 Not from posting on the Forum, did sky not give you a reason when you spoke with them?