topic Re: VPN Issues in Broadband

VPN Issues

Gracemay — Fri, 03 Oct 2025 07:58:34 GMT

I am having issues connecting to my works VPN, I have spoken to our IT department who have said its having other users who use SKY or TALKTALK experiencing issues with their provider when trying to work from home connecting to a VPN. I have tried to contact SKY and no help what so ever!!!

Re: VPN Issues

Lesley666 — Fri, 03 Oct 2025 09:10:41 GMT

Have you resolved this at all please as I am impacted the same?

Re: VPN Issues

daveNOS — Fri, 03 Oct 2025 09:33:23 GMT

@Gracemay and @Lesley666 if you have the white Sky max hub then you may need to read this thread and follow the advice given by Sky https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

@MrRichAllen1976 It's unlikely to be down to Sky blocking VPN access, it's more likely down to the way they have implemented Map-t on the max routers.

Re: VPN Issues

Lesley666 — Fri, 03 Oct 2025 09:35:49 GMT

@daveNOS wrote:
@Gracemay and @Lesley666 if you have the white Sky max hub then you may need to read this thread and follow the advice given by Sky https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

@MrRichAllen1976 It's unlikely to be down to Sky blocking VPN access, it's more likely down to the way they have implemented Map-t on the max routers.

I have the older black one, any suggestions for that please?

Re: VPN Issues

TimmyBGood — Fri, 03 Oct 2025 13:38:33 GMT

@MrRichAllen1976 wrote:

It'll be because due to the recently announced Online Safety Act UK, kids are using VPNs to view porn and stuff they shouldn't, so they're being blocked by some ISPs on principle.

Nope: the Online Safety Act facilitates regulation against online platforms and services actively promoting VPNs as a way for children to bypass age verification, which is rather different.

While Virtual Private Networks (VPNs) are legal in the UK, according to this law, platforms have a clear responsibility to prevent children from bypassing safety protections. This includes blocking content that promotes VPNs or other workarounds specifically aimed at young users.   

This means that where platforms deliberately target UK children and promote VPN use, they could face enforcement action, including significant financial penalties.  

https://www.gov.uk/government/news/keeping-children-safe-online-changes-to-the-online-safety-act-explained

An ISP might additionally attempt to age-restrict access to web resources relating to VPN use using its own filtering mechanism, which for Sky would be 'Broadband Shield': the default '13' age setting blocks 'Anonymisers'.

Re: VPN Issues

daveNOS — Fri, 03 Oct 2025 13:00:00 GMT

@Lesley666 it may be the settings in Sky shield, you can change them here https://www.sky.com/help/articles/sky-broadband-shield-start to see if that helps, if not then the IT department/team at your work need to look at what is causing the issue.

Re: VPN Issues

Lesley666 — Fri, 03 Oct 2025 13:08:26 GMT

hi the IT department spent about an hour looking at it this morning and there's numerous members of staff or with sky suffering the same issue. I did turn off the shield and got logged back in and have now turned it back on and we'll see how the afternoon goes